Refund policy

KadoZone – Return & Refund Policy

Country of operation: The Netherlands
Trade name: KadoZone
Email: info@kadozone.nl
Phone: +31610234764
Return address: Chrysantstraat 3, 5342 BX Oss, The Netherlands

14-Day Return Policy

We offer a 14-day return period, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unworn or unused

  • With all original tags

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at info@kadozone.nl.

Returns must be sent to:

KadoZone
Chrysantstraat 3
5342 BX Oss
The Netherlands

Items sent back to us without first requesting a return will not be accepted.

If your return is approved, we will send you a prepaid return label and further instructions on how to ship your package.

For questions, you can reach us at:
📧 info@kadozone.nl
📞 +31610234764

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or you receive the wrong product, contact us immediately so we can assess the issue and resolve it.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

If you're unsure whether your product is eligible, contact us at info@kadozone.nl.

Exchanges

To exchange an item, the fastest method is to return your current item. Once the return is accepted, you may place a new order.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

To qualify, items must meet the same return conditions listed above (unused, in original packaging, with proof of purchase).

Refunds

We will notify you once your return is received and inspected. If approved, you will be refunded via your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since your return was approved, please contact us at: info@kadozone.nl.


Trade name: KadoZone
Email: info@kadozone.nl
Phone: +31610234764
Return address: Chrysantstraat 3, 5342 BX Oss, The Netherlands
KVK:  99038420
BTW: NL005368126B20